Phishing & Spam E-mails

Phishing & Spam E-mails

We have been advised that e-mails appearing to come from Detex regarding payment inquiries have been received by representatives, distributors and end users. While these e-mails may look like they were sent by Detex, they almost certainly were not.

Scammers use e-mail to trick you into giving personal information, such as passwords, account numbers, social security numbers, etc. If scammers get such information, they could gain access to your e-mail, bank account, or other personal accounts.

Detex does not:

  • Send e-mails to warn you about suspicious activity or login attempts
  • Request clarification of personal information (such as social security number, bank account information, or passwords) via e-mail
  • Send fake invoices or force you to click a link to make a payment
  • Send e-mails stating you’re eligible for a refund
  • Offer coupons, rebates, or freebies via e-mail
  • Compel you to open an attachment, such as a Word or text document, in order to view relevant information
  • Send you an e-mail saying your e-mail account has been locked

If you receive an e-mail that appears to have come from Detex that has any of the characteristics listed above, contact Detex directly.

How to protect yourself from phishing attacks

  • Use computer security software and keep it updated, either manually or automatically
  • Use mobile phone automatic software updates
  • Use multi-factor authentication on your e-mail accounts
    • Passcodes via text or authentication apps
    • Scan fingerprint, retina or face
  • Back up your data and make sure the backups are not connected to your home network

If you think you clicked on a link or opened an attachment that downloaded harmful software, update your computer’s security software, then run a full scan.

Phishing
Noun
The fraudulent practice of sending e-mails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

For more information on phishing, and how to report it to the government, see the US government’s article on phishing scams.