Tech Support & Training

Tech Support & Training

Detex prides itself on its easy-to-install hardware because over the years, suggestions from locksmiths and installers have been engineered into each Detex product. However, rest assured, when you need help, Detex is ready to assist.

Installation Videos
We feel confident you will agree that Detex products are easy to install. However, viewing Detex installation videos can help provide tips for a faster installation or give you that added confidence if you are installing a new product.
View the Installation Videos

Installation Instructions and Guides
Detex instructions include a parts breakdown that provides part numbers, making it easy to order spare or replacement parts. The yellow quick install guide is the mechanical installation overview, while the instructions will provide wiring and operational guidance.
View the installation instructions

Tech Support
Stuck on a complex installation? If it’s Detex hardware, chances are you won’t need help. But if you do, you won’t be on your own. One call and you will be talking to a qualified Detex technician who will help diagnose the situation so you can finish the job. Detex’s support technicians have more than 50 years combined experience with Detex products.

Detex Toll-Free Phone Support
Monday through Friday, 8AM until 5PM Central Time
Call 1-800-729-3839 and press 2
Contact Tech Support

Training
Detex is proud to offer frequent training for locksmiths, architects, and even end users. All our training sessions are conducted by knowledgeable Detex experts.
More information on training