Guard Tour Support Center

Guard Tour Support Center

If you need assistance with your Detex guard tour system, you have several options:

The first option is to contact the vendor from whom your system was purchased. You can also find some useful support resources below.

If you still need help, you are entitled to assistance from Detex with one support incident at no charge for each Detex guard tour system installed. If you are eligible for this, contact Technical Support.

If you have already used your one-time no-charge support, you may purchase a Software Support Agreement. A one-year Support Agreement for a ProxiPen/TopGuard Patrol system is $99, and $49 for a Reliant system. You may download and review the Support Agreement here. To purchase a Support Agreement, fill out the appropriate information in the Agreement form and e-mail it to support@detex.com.

Fee-based support assistance is also available from the authorized Detex Service Centers listed below: 

Time Equipment Company
Bellevue, WA
(425) 861-9599
admin@timeequipment.com

Central Time Clock
Long Island City, NY
(718) 784-4900
info@centraltimeclock.com

Buffalo Time
Buffalo, NY
(716) 656-5700
support@buffalotime.com

Advance Protection Systems
West Bridgewater, MA
9AM – 5PM EST – (781) 344-8411
5PM – 9PM EST – (781) 789-5547
russ@nessaco.net

E.C. Cush Company
Boonsboro, MD
(301) 354-6064
david@eccush.com

Support Files for ProxiPen & TopGuard Patrol

ProxiPen & TopGuard Patrol

Setting up a Detex ProxiPen Guard Tour System (PDF – 74KB)
ProxiPen: Getting Started Video (WMV – 10MB)
ProxiPen & TopGuard Patrol/PLUS Manual (PDF – 1.66MB)
TopGuard Patrol/PLUS Online Help (PDF – 1.21 MB)
TopGuard Patrol Data Locations in Windows Vista / 7 / 8 / 8.1 / 10 (PDF – 0.14MB)
WinArgus Ver. 1.1 (ZIP – 2.37MB)
Windows 32-bit Drivers for PenDTU (For ProxiPen systems) (ZIP – 24KB)
Windows 64-bit Drivers for PenDTU (For ProxiPen systems) (ZIP – 1.69MB)
Copy Protection Device (Dongle) Driver for Windows XP (For WinArgus or TopGuard Patrol) (ZIP – 5.01MB)
Copy Protection Device (Dongle) Driver for TopGuard Patrol PLUS In Windows 8 (64-Bit only) (ZIP – 13.22MB)

Reliant

Reliant Plus II User Manual (PDF – 6.4MB)