800-729-3839

Guard Tour Support Center

Support

Support

If you need assistance with your Detex guard tour system, you have several options:

The first option is to contact the vendor from whom your system was purchased. You can also find some useful support resources below.

If you still need help, you are entitled to assistance from Detex with one support incident at no charge for each Detex guard tour system installed. If you are eligible for this, contact Technical Support.

If you have already used your one-time no-charge support, you may purchase a Software Support Agreement. A one-year Support Agreement for a ProxiPen/TopGuard Patrol system is $99, and $49 for a Reliant system. You may download and review the Support Agreement here. To purchase a Support Agreement, fill out the appropriate information in the PDF downloadAgreement form and e-mail it to support@detex.com.

Fee-based support assistance is also available from the authorized Detex Service Centers listed below: 

Time Equipment Company, Bellevue WA • (425) 861-9599 • admin@timeequipment.com

Central Time Clock, Long Island City NY • (718) 784-4900 • info@centraltimeclock.com

Buffalo Time, Buffalo NY • (716) 656-5700 • support@buffalotime.com

Advance Protection Systems, West Bridgewater MA • 9AM - 5PM EST, (781) 344-8411; 5PM - 9PM EST, (781) 789-5547 • russ@nessaco.net

E.C. Cush Company, Boonsboro MD • (301) 354-6064 • david@eccush.com


Upgrades and other support files for Detex Guard Tour Verification products

 

GCS

"ProxiPen Kit: Getting Started" Video (WMV)
WMV IconDownload WMV File (10.28 MB)

ProxiPen & TopGuard Patrol/PLUS Manual (PDF)
PDF downloadDownload PDF File (1.66 MB)

TopGuard Patrol/PLUS Online Help (PDF)
PDF downloadDownload PDF File (1.21 MB)

TopGuard Patrol Data Locations in Windows Vista/Windows 7 (PDF)
PDF downloadDownload PDF File (0.14 MB)

WinArgus Ver. 1.1
ZIP Folder IconDownload Zip File (2.37 MB)

Windows 32-bit Drivers for PenDTU (For ProxiPen systems)
ZIP Folder Icon Download Zip File (24 KB)

Windows 64-bit Drivers for PenDTU (For ProxiPen systems)
ZIP Folder Icon Download Zip File (1.69 MB)

Copy Protection Device (Dongle) Driver for Windows XP
(For WinArgus or TopGuard Patrol)
ZIP Folder Icon Download Zip File (5.01 MB)

Copy Protection Device (Dongle) Driver for TopGuard Patrol PLUS In Windows 8 (64-Bit only)
ZIP Folder Icon Download Zip File (13.22 MB)


Reliant

Reliant Plus II User Manual
PDF downloadDownload PDF File (6.4 MB)


General

Setting Up A Detex ProxiPen Guard Tour System
PDF downloadDownload PDF File (74 KB)

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Mailing Address:
302 Detex Drive
New Braunfels, TX 78130

Telephone:
800-729-3839

Department Contact List