Support
If you need assistance with your Detex guard tour system, you have several options:
The first option is to contact the vendor from whom your system was purchased. You can also find some useful support resources below.
If you still need help, you are entitled to assistance from Detex with one support incident at no charge for each Detex guard tour system installed. If you are eligible for this, contact Technical Support by phone at (800) 729-3839 ext. 2, or by e-mail at support@detex.com.
If you have already used your one-time no-charge support, you may purchase a Software Support Agreement. A one-year Support Agreement for a ProxiPen/TopGuard Patrol system is $99, and $49 for a Reliant system. You may download and review the Support Agreement here. To purchase a Support Agreement, fill out the appropriate information in the Agreement form and e-mail it to support@detex.com.
Fee-based support assistance is also available from the authorized Detex Service Centers listed below:
Time Equipment Company, Bellevue WA • (425) 861-9599 • admin@timeequipment.com
Central Time Clock, Long Island City NY • (718) 784-4900 • info@centraltimeclock.com
Buffalo Time, Buffalo NY • (716) 743-5484 • support@buffalotime.com
Advance Protection Systems, Stoughton MA • 9AM - 5PM EST, (781) 344-8411; 5PM - 9PM EST, (781) 789-5547 • russ@nessaco.net
E.C. Cush Company, Boonsboro MD • (301) 354-6064 • david@eccush.com
Upgrades and other support files for Detex Guard Tour Verification Products
GCS
"ProxiPen Kit: Getting Started" Video (WMV)
Download WMV File (10.28 MB)
ProxiPen & TopGuard Patrol/PLUS Manual (PDF)
Download PDF File (1.66 MB)
TopGuard Patrol/PLUS Online Help (PDF)
Download PDF File (1.21 MB)
TopGuard Patrol Data Locations in Windows Vista/Windows 7 (PDF)
Download PDF Files (0.14 MB)
WinArgus Ver. 1.1
Download Zip File (2.37 MB)
Windows 32-bit Drivers for PenDTU (For ProxiPen systems)
Download Zip File (24 KB)
Copy Protection Device (Dongle) Driver for Windows XP
(For WinArgus or TopGuard Patrol)
Download Zip File (5.01 MB)
Copy Protection Device (Dongle) Driver for TopGuard Patrol PLUS In Windows 8 (64-Bit only)
Download Zip File (13.22 MB)
Reliant
Reliant Plus User Manual
Download PDF File (1.79 MB)
Reliant Plus Installation Instructions (PDF)
For Windows XP (0.81 MB)
For Windows Vista (1.20 MB)
For Windows 7 (1.13 MB)
General
Setting Up A Detex Guard Tour System
Download PDF File (44 KB)